How is shipping handled for someone living outside the continental United States?
Because packages can be subjects to delays at the customs, if you live abroad, I cannot assure you of a precise time of delivery.
Therefore I encourage you the buyer to make arrangements for pickup and delivery, or if possible I can arrange it for you C.O.D.
I recommend DHL over other carriers. I will also deduct the cost of delivery in the USA that is originally included in the price.
Is the cost of shipping included?
Yes the cost of delivery is included within the continental USA.
Traditionally, collectors and buyers are responsible for the transportation of their purchase once it leave an artist's studio.
However, to spare you having to arrange for delivery, and other eventualities, I include the cost of shipping the limited edition prints and posters within the price as it applies to packages shipped in the continental USA.
Prints are shipped in a tube domestically via USPS Priority first class.
If you wish to handle the delivery yourself, I will deduct my standard shipping cost from the overall price.
What if I receive a damaged print?
I will send you a new signed print with the same limited edition number within the next seven days.
You do not need to send the print back.
Beforehand, take a ball pen and cross the limited edition number of the damaged print
as well as the artist's signature. This will take away the value of the print and ensure the value of the new print.
Next, with your smartphone, take a photograph of the damaged print with the crossed signature and print number,
and also a picture of the damage packaging, and email it to: jfpodevin@gmail.com. Upon receiving your email I will immediately send you a new one in short order.
What if the Print is flawed?
It is rare that this should happen, but if there is a flaw in the printing or in the paper, it would be accidental and an oversight on my part. Do follow the same steps as for a damaged print.
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